iwdet Privacy Policy

The security of your personal data is very important to iwdet. This policy clearly explains what data we collect, how we use it, and how we protect it.

Last Updated: 30 October 2026

iwdet ("Platform", "we") treats the protection of personal data belonging to players in Myanmar as a primary responsibility. This Privacy Policy ("Policy") is written to inform users of iwdet.app and all related services about our data practices. By using these services, you are considered to have accepted the terms set out in this Policy.

1. Personal Information We Collect

We may collect information you provide directly, as well as data gathered automatically as you use the platform. Both are explained below.

a) Information You Provide Directly

  • Name, email address, and phone number provided when registering an account
  • Bank / payment service details required to process transactions (KBZPay, Wave Money, AYA Pay)
  • Any images, text, or communication messages you submit
  • Any information you provide while contacting us through customer support (Live Chat, email)
  • Data provided during any verification or identity registration process

b) Data Collected Automatically

  • IP address, browser type, device type, and operating system
  • Date and time of visits, duration, and pages viewed on the site
  • Referral URL
  • Data obtained from cookies and similar tracking technologies
  • Gaming history — used solely for software evaluation and to ensure fairness

2. Purposes for Collecting Your Information

We use the data we collect for the following purposes —

  • To carry out account creation, identity verification, and service delivery
  • To carry out deposit/withdrawal checks and prevent financial fraud
  • To provide customer support through 24/7 Live Chat and email services
  • To ensure that games on the platform are fair
  • To send relevant bonus and promotion updates (you may opt out if you do not wish to receive these)
  • To maintain the safety, security and trustworthiness of our service
  • To fulfil legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies. Cookies are small files stored in your browser that help remember your preferences and allow the platform to function better.

Types of cookies we use

  • Essential Cookies: Required for the website to work properly; these cannot be turned off.
  • Functional Cookies: Remember your language and account settings.
  • Analytics Cookies: Help us understand how the site is used; no personally identifiable data is stored.

You can decline cookies through your browser settings; however, some services may not work as well as a result.

4. Sharing of Personal Data

We do not sell, rent or trade your personal data to third parties. However, we may share it in the following limited circumstances—

  • Service Providers: Payment processing services (KBZPay, Wave Money, AYA Pay) and our outsourced customer support services — they are only permitted to handle data for the purposes we specify.
  • Legal Requirements: We may share data when required by a court ruling, legal order, or to defend ourselves in a legal proceeding.
  • Fraud Prevention: We may share data with relevant organisations to detect and prevent financial fraud or data breaches.

We will not sell, share or disclose personal data to any third-party advertising company.

5. Data Security Measures

iwdet maintains technical and procedural measures in line with industry standards to protect your personal data—

  • Data transfers on our website are protected with SSL (Secure Socket Layer) encryption
  • Servers holding personal data are accessible only to authorised personnel
  • Payment data is encrypted and handled through separately secured solutions
  • Staff receive regular training on data handling
  • Server security checks are carried out on a regular basis

We want to be honest that no online platform can guarantee 100% security; therefore, taking personal precautions (using a strong password, not sharing your login details with third parties) is also very important.

6. Data Retention

We retain your personal data for as long as we are providing the service and for as long as needed to fulfil legal obligations. Once those purposes have been met, data is deleted from the platform or converted into a form that cannot be individually identified.

7. Your Rights

You have the following rights regarding your personal data that we hold—

  • Right of Access: You may request to view the data we hold about you
  • Right to Rectification: You may request that inaccurate data be corrected
  • Right to Erasure: You may request deletion of your data where there are no legal restrictions
  • Right to Object: You may object to certain data processing activities
  • Right to Data Portability: You may request your applicable data in a readable format
  • Right to Opt Out of Marketing Communications: You may opt out when you no longer wish to receive newsletters and promotion updates

To exercise any of these rights, please contact us at [email protected]. We will process your request as quickly as possible.

8. Protection of Children

iwdet services are intended for adults aged 21+ only. We avoid collecting or processing personal data of anyone under 21. If we become aware that such data has been recorded with our knowledge and consent, we will delete it immediately.

9. Operational Data Transfers

If your data is stored or processed on servers outside Myanmar, we ensure that protections consistent with the security standards described in this policy are in place.

10. Policy Updates

We may update this policy from time to time. If there are significant changes, we will notify you in advance at a prominent location on the site. Continued use of the website after updates are made will be considered acceptance of the revised policy. The "Last Updated" date is always shown at the top of this page.

11. Contact Us

If you have any questions, requests, or matters to raise regarding this Privacy Policy, you can reach our 24/7 customer support team—

  • Email — [email protected]
  • 24/7 Live Chat — Available in Burmese with translation support on the website

iwdet is committed to handling your privacy with care and will give full attention to any data-related questions you may have.

What you should know about personal data protection

iwdet collects the name, email, phone number, and payment data you provide when registering, along with your gaming history and site visit data (IP address, browser type). This data is used only to deliver services and keep the platform secure.

We do not sell, rent, or share your personal data with any third party for advertising purposes. Payment service providers such as KBZPay, Wave Money, and AYA Pay handle only the data relevant to their services, and we ensure they follow our policy strictly.

Your data is retained for as long as your account is active and for as long as needed to meet legal obligations. Once the purpose is fulfilled, your data is deleted or converted into a form that can no longer identify you.

Yes, you can request deletion of your personal data as long as there are no legal restrictions. Submit your request by contacting [email protected], or we can also handle it through our 24/7 Live Chat.

Yes, iwdet protects payment data with SSL encryption and processes transactions only through trusted services such as KBZPay, Wave Money, and AYA Pay. Payment data is stored on secure servers accessible only to authorised personnel.

If you no longer want to receive promotions and bonus updates, contact [email protected] to submit an opt-out request. After opting out, bonus and promotion communications will be stopped, though account service notifications may still be sent.

For significant changes, we will give advance notice in a prominent place on the website. We also always display the "Last Updated" date at the top of this page so you can check for any changes.